Below are some outlines/templates to use when specifically addressing a reoccurring "bug" or a feature request:
Bug Report
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URL:
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User/logged in Role:
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Browser:
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Repeatability:
- How often does this occur?
- What are the steps necessary to repeat this issue?
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Define/state the problem/issue:
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Identify the desired outcome:
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Provide any additional background (if helpful or necessary):
Feature Request
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Please define the problem or problems you are trying to solve with this feature request. Give as much detail as possible.
- When do you encounter this problem (under what circumstance)?
- Can you provide us with an example of this problem?
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What behind the scenes issues or people are influencing the problem?
- What additional background information is important for our team to understand about this issue from your perspective?