Common login problems

Created by Sloane DellOrto, Modified on Wed, 19 Feb, 2014 at 2:27 PM by Sloane DellOrto

I am getting an 'invalid username/password' error, or have forgotten my password

Click on the "Request new password" link on the log in pop up box, or the tab on the log in page:

  • Enter your username or, if you forgot your username, enter your e-mail address.
  • Click the Email new password button.
The site will e-mail you a link which will automatically log you in to the site. You will then be able to reset your password.

You can also visit your domain and add /user/password to the end of your domain name (for example, to reach the password request screen.

I'm not getting a registration confirmation e-mail or password reset e-mail

Please check your spam/junk mail box to see if the e-mail ended up there. If it did, please mark it as not spam so future e-mails will be more likely to come through.

Add the site's email address ( to your address book. This will make it more likely for your e-mail system to treat it as legitimate mail if you're having a trouble with it going into the spam folder.

Double check to make sure you entered the correct username and email address, if you often use a few different email addresses.

I'm logging in, but nothing happens and I don't get an error message

If you try another browser (e.g. Firefox or Chrome) are you able to log in?

If you try another computer, are you able to log in?

If the answer to both of these questions is no, and you're sure that you have your credentials correct, it's possible that your organization has special firewall or privacy software which is blocking certain parts of the website. This is sometimes common in larger organizations. If you think this may be the problem, you should contact your IT support and ask them for help adding the site to their firewall access exceptions. This is especially true if you're able to log in from home, or another offsite location, with no trouble.

Please ensure that cookies are enabled on your browser. Cookies are necessary to safely and reliably store information about your connection to the site as you navigate between pages on the site. Cookies are only used to identify a random session ID, and do not contain personally identifiable information. Session IDs are not shared with anyone. If you don't know how to enable cookies for your particular browser, you can try a web search or contact us for help.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article