Knowledge base

Best Practices (1)

Best Practices (8)

• Advanced configuration settings for images, block quotes, and columns
• Tips for choosing great carousel images
• How to clear your browser's cache

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Accessing Your Website (2)

Logging In (4)

• How to Login to the CMS
• How to log in - for existing users
• Common login problems

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Access Controls & Gated Content (3)

• How to set default access control settings on post types
• How to manage access control via Manage Content and Bulk Ops
• Content peeking—letting unauthorized users see a preview of access-controlled content

User Management (1)

User management (8)

• How to configure access control on individual posts
• How to create a new user account for someone else
• User roles

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Content Zones (1)

Content Zones (1)

• Understanding the basic "zones" of the site

Landing Pages (2)

All about Navigation (7)

• The basics of navigation
• Managing navigation
• Reordering posts on a landing page

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Landing pages & templates (4)

• Reordering posts on a landing page
• Standard and Subterm Templates
• Understanding expanding overviews

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Manage Content (1)

System Admin tasks (3)

• Creating a backup of your website
• How to Unpublish Posts in Bulk
• How to Publish Posts in Bulk

Post Types - "Overview" vs "Post" (2)

All about Posts (22)

• Creating content - Introduction to Posts
• Posts: Title, Subtitle and Body fields
• Posts: Images, Related Links, File Attachments, and more!

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All about Post types (2)

• Customizing post types (Site Admin / System Admins only)
• How to exclude a post type from site search

Webforms (2)

Webforms (5)

• Webforms: creating, customizing and using
• Webform validation (advanced)
• Best uses of a webform

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Commerce (1)

• How to sell things online or create a donation form using PayPal

Emails (1)

Sending email blasts (8)

• Creating email blasts
• How to Synchronize your website with your groups in MailChimp
• Top 5 things to double check before sending out an email blast

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Social Media (1)

Social media and your site (3)

• Using the Twitter field
• How to share a post to Facebook or Twitter
• Configuring how posts display as Twitter Cards

Google Analytics & Tag Manager (1)

Analytics (6)

• Google Analytics: How to log in
• Google Analytics: How to track site search keywords
• Google Analytics: How to distinguish internal and sandbox traffic from real live traffic

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Integrations (1)

3rd party integration (3)

• Best practices for integrating third party widgets
• How to add an event to your calendar button to any post
• Setting up PayPal to work with the DD PayPal / DD Commerce modules

Knowledge Base (1)

Helpdesk best practices (10)

• Tickets and Solutions and Forums ... oh my!
• Tips for submitting tickets
• Time frames for response / resolution

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Service Agreement (1)

SLA (Service Level Agreement) (3)

• Service-Level Agreement Program (SLA)
• Browser support policy
• Emergency Policy