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Knowledge base
Getting Support
SLA (Service Level Agreement)
2
Service-Level Agreement Program (SLA)
Browser support policy
Helpdesk best practices
5
Tickets and Solutions and Forums ... oh my!
Tips for submitting tickets
Time frames for response / resolution
How to check what browser version I'm using
How to check what operating system I'm using
Glossary of Terminology
0
The Standard Model
Getting started
9
Workstation checklist - to ensure smooth administration of your site
How to log in - for existing users
Common login problems
Creating an account
Understanding the basic "zones" of the site
See all 9 articles
All about Posts
20
Creating content - Introduction to Posts
Posts: Title, Subtitle and Body fields
Posts: Images, Related Links, File Attachments, and more!
Inserting images inline in the body
Posts: assigning navigation terms, related profiles & redirects
See all 20 articles
All about Navigation
5
The basics of navigation
Managing navigation
Reordering posts on a landing page
Redirecting a navigation term
Advanced: Creating custom URLs (for posts) and URL aliases (for navigation terms)
All about Post types
2
Customizing post types (Site Admin / System Admins only)
How to exclude a post type from site search
Sending email blasts
8
Creating email blasts
How to Synchronize your website with your groups in MailChimp
Top 5 things to double check before sending out an email blast
Setting up your Mailchimp group(s)
Mailchimp campaigns and reports
See all 8 articles
Best practices - beyond the basics
5
Tips for choosing great carousel images
How to clear your browser's cache
Accessibility and Compliance
How to optimize your site's search results (Drupal with Faceted Search)
Important: confidential information and your website
Landing pages & templates
4
Reordering posts on a landing page
Standard and Subterm Templates
Understanding expanding overviews
Understanding the template & layout pane
The mobile experience
2
Mobile configuration - How to set up mobile on your site - it’s free under your SLA
How to 'refresh' your mobile site when you're in appmode
User management
7
How to create a new user account for someone else
User roles
Managing users (hint: don't delete them ever!)
How to export users to CSV
Adding domains and email addresses to Register preapproved area
See all 7 articles
Access control - restricting to roles
4
How to configure access control on individual posts
How to set default access control settings on post types
How to manage access control via Manage Content and Bulk Ops
Content peeking—letting unauthorized users see a preview of access-controlled content
Social media and your site
3
Using the Twitter field
How to share a post to Facebook or Twitter
Configuring how posts display as Twitter Cards
Analytics
5
Google Analytics: How to log in
Google Analytics: How to track site search keywords
Google Analytics: How to distinguish internal and sandbox traffic from real live traffic
How to use Google Analytics
How to add a user to your Google Analytics account
System Admin tasks
2
Creating a backup of your website
Updating the DNS information
3rd party integration
2
Best practices for integrating third party widgets
How to add an event to your calendar button to any post
Webforms
5
Webforms: creating, customizing and using
Webform validation (advanced)
Best uses of a webform
I want to be able to reply directly my contact webform from email, but they reply to my default webform address
How to disable hCAPTCHA on Webforms
Commerce
2
How to sell things online or create a donation form using PayPal
Setting up PayPal to work with the DD PayPal / DD Commerce modules
Accessibility and SEO (Search Engine Optimization)
2
Using Simple Meta to set meta tags
Custom Alt Tags for images
Advanced Configuration
2
Advanced configuration settings for images, block quotes, and columns
SOLR Search overview
DD Internal Technical
DD Multi-language module
1
Multi-language functionality
5 Phase Process Handbook
Project tips
3
Getting copies of current website files
Domain name registration information
"Bug Report" and "Feature Request" outlines