I want to be able to reply directly my contact webform from email, but they reply to my default webform address

Created by Mac Clemmens, Modified on Fri, 11 Aug 2017 at 02:40 PM by Mac Clemmens

If you'd like to be able to reply to your contact webform you received via email, it is possible to set a "Reply-to" header on the email so it will respond directly to the person who submitted the form.

Normally, this should be set by default on your site's main contact form. But in case it isn't, follow these steps:

  1. Navigate to the webform and click on "Configure webform"
  2. Find the email field you want to reply to, and click "Edit" (e.g. "Your e-mail" or whatever field the user types their email.)
  3. Set the Field Key to your_e_mail (pictured below).
  4. Scroll down and click "Save component"
  5. You're all set.

Technical Notes: The key "your_e_mail" has magic powers. It will tell the system to append a "Reply-to" header on the email, making it very easy for the form recipient to reply via email to the user who submitted it. This is most commonly used on the sitewide contact form. It is also an easier alternative to trying to set the email "from" address to the "Your e-mail" value, which can lead to submissions getting blocked by spam filters, which see it as an impersonated email.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article