Helpdesk best practices

Tickets and Solutions and Forums ... oh my!
Here's a quick rundown of which area is used for what: Tickets - used to submit Questions, Problems or Tasks. (Note that Tasks are mostly for o...
Fri, 27 Sep, 2013 at 3:08 PM
Tips for submitting tickets
When submitting tickets, it will help us answer your questions and address any issues accurately if you follow some basic guidelines. Requester: if you ...
Fri, 29 Dec, 2017 at 3:07 PM
Time frames for response / resolution
Please use Urgent with caution and only for true emergencies (e.g. your live website is down), as it will notify the entire team, stop meetings and phone ca...
Fri, 29 Dec, 2017 at 3:08 PM
How to check what browser version I'm using
When submitting tickets that are referencing theme or design issues, it is very important to tell us what browser version you're using. When submitting...
Mon, 3 Mar, 2014 at 4:31 PM
How to check what operating system I'm using
On a PC Click the Start button > My Computer" or "Computer", right-click and choose Properties. On a Mac Click the Apple...
Tue, 4 Mar, 2014 at 9:33 AM
Hiding the First Image on the Teaser/Overview Context
There are built in default behaviors that are programmed into the theme of the site to make creating/editing content as easy as possible.  There are times w...
Mon, 8 Mar, 2021 at 11:00 AM
Hiding the First Image on the Post Page Context
There are built in default behaviors that are programmed into the theme of the site to make creating/editing content as easy as possible.  There are times w...
Wed, 10 Mar, 2021 at 2:10 PM
Configuring the URL of a Landing Page
The URL of a "Landing Page" is created when a new "Navigation Term" is created. The "Navigation Term" refers to the visibl...
Wed, 10 Mar, 2021 at 2:32 PM
How To Add Images To A Post
This article describes the recommended steps for adding an image to a post. 1.) Edit the post and scroll down to the "image" section within th...
Fri, 14 May, 2021 at 12:07 PM
Customizing MailChimp Subscription Groups
The Digital Deployment CMS makes it really easy to pull in your Audience Groups but there are times where you don't want to display all of the groups o...
Sun, 11 Jul, 2021 at 6:57 PM