Helpdesk best practices

Tickets and Solutions and Forums ... oh my!
Here's a quick rundown of which area is used for what: Tickets - used to submit Questions, Problems or Tasks. (Note that Tasks are mostly for o...
Fri, 27 Sep, 2013 at 3:08 PM
Tips for submitting tickets
When submitting tickets, it will help us answer your questions and address any issues accurately if you follow some basic guidelines. Requester: if you ...
Fri, 29 Dec, 2017 at 3:07 PM
Time frames for response / resolution
Please use Urgent with caution and only for true emergencies (e.g. your live website is down), as it will notify the entire team, stop meetings and phone ca...
Fri, 29 Dec, 2017 at 3:08 PM
How to check what browser version I'm using
When submitting tickets that are referencing theme or design issues, it is very important to tell us what browser version you're using. When submitting...
Mon, 3 Mar, 2014 at 4:31 PM
How to check what operating system I'm using
On a PC Click the Start button > My Computer" or "Computer", right-click and choose Properties. On a Mac Click the Apple...
Tue, 4 Mar, 2014 at 9:33 AM